Refund Policy

1Our guarantee

Every subscription comes with a 3-day money-back guarantee, counted from the moment your tool or plan is switched on in your dashboard. Please read the conditions below before you buy.

2When you get a refund

• Full refund: we cannot give you access to the tool you paid for within 24 hours of a confirmed payment.
• Partial refund: a single tool you bought stops working and we cannot fix it or give you support for more than 48 hours. You get back the unused days.
• Tool removed: a tool company blocks our account and we remove the tool. If you started within the last 3 days you get a refund; after that you can swap to any other active tool for the remaining days.

3When a refund is not possible

• You bought a group plan and one or two tools inside it are down for a while. We fix them as fast as we can, but group plans are not refunded for partial downtime.
• More than 3 days have passed since your subscription was switched on.
• You changed your mind after using the tool, or the tool does not fit your work. Please check the tool limits before you buy.
• We see sharing, reselling or other unusual activity on your account. In that case we can cancel access without notice and without a refund.
• You refuse a quick identity check when we ask for one (see below).

4Wallet money

• Money you add to your SEOTOOLBD Wallet is a prepaid balance for SEOTOOLBD services only. It cannot be refunded or cashed out, so please add only what you plan to use.
• ৳1 in the wallet is worth ৳1 at checkout. A wallet can hold up to ৳5,000.
• If an order paid with your wallet is refunded under this policy, the amount goes back to your wallet, not to bKash or a bank.
• Affiliate earnings you move into the wallet become wallet money and cannot be turned back into cash.
• A top-up that fails or is charged twice by mistake is checked and corrected by our team. Contact us with the bKash transaction ID.

5Identity check

Some resellers buy anonymously and share our tools with others. To stop this, we may ask you to verify your account, for example by messaging us from your real Facebook profile. If you do not complete the check, we may cancel the order without a refund.

6Level discounts and refunds

• If your order had a member level discount, any refund is based on the amount you actually paid.
• A refunded or cancelled plan does not count towards your member level.
• The level discount applies only to eligible tools and is never paid out as cash or wallet money.

See the Member Levels page for all the rules.

7How to ask for a refund

1. Contact us by live chat or email info@seotoolbd.com within 3 days of activation.
2. Share your username, order number and what went wrong.
3. Approved refunds are sent back through the same payment method (bKash, aamarPay, PayPal or Binance Pay) within 3 to 7 working days.